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Covid 19 Requirements

COVID-19 Notice

Ultra Paints is currently operating at Covid Alert Level 1.

At Alert Level 1, there is still a risk of COVID-19 returning to the community. The Ultra Paints Team encourage you to continue tracking where you’ve been and who you’ve seen to help with contact tracing, if required.  COVID-19 is contained at Alert Level 1, but it’s still worthwhile to keep a safe distance from people you do not know while out and about. This will help to minimise the spread of COVID-19 if it reappears in our community.

 

If there is any requirement to return to Covid Alert Level 3 , the following rules will apply.

Orders must be placed using one of the following methods.

  • Email  sales@ultrapaints.co.nz
  • Phone – sales rep numbers are below
  • Online via thihs website - www.refinish.co.nz

For Trade customers, your sales rep will phone you daily to check your product requirements.  

Once your products are ordered, they will be packaged and delivered to you.

In general,

  • For Trade customers, Orders placed by 10:00am should be delivered to you the same day.
  • For Trade customers, Orders placed after 10:00am will be delivered to you the following day. 
  • Deliveries that cannot be made directly by Ultra Paints personnel may take longer, as these will need to be sent by Courier.

As deliveries must be contactless, your delivery will be left outside your premises and we will phone you once the drop off has been made.

Under COVID-19 Level 3 rules, customers cannot enter Ultra Paints premises.  Click and collect pickups are available.  Please email us to confirm a pickup time.